Kalamazoo Valley Community College Short Message Service (SMS) Terms and Conditions

Please read these SMS Terms & Conditions (the "SMS Terms") carefully. By opting-in to receive text messages from or on behalf of Kalamazoo Valley Community College (the "College"), you agree to these SMS Terms.

1. User Opt-In: By opting in to receive SMS messages from the College, you expressly consent to receive recurring text messages that may be sent using an automatic telephone dialing system, by or on behalf of the College, at the mobile number you provide us. These messages may include, but are not limited to, road closures, class cancellations, appointment reminders, tuition due date reminders, registration reminders, event notifications, program opportunities, surveys and other information relevant to your relationship with the College.

Prospective students may opt-in to receive SMS messages by updating their communication preferences within their MyValley student portal or by creating an account via the College Online Application portal https://www.kvcc.edu/apply.

Message frequency varies based on your prospective student or student status and associated actions.

2. User Opt-Out: At any time, you can opt out of receiving messages from the College by replying "STOP" to any message or by updating your communication preferences found within the MyValley student portal. If you opted out of messaging by replying "STOP" and wish to resume receiving messages, you can opt back in to messaging by subsequently replying "START". You are responsible for staying abreast of information delivered via SMS you do not receive as a result of opting out.

3. Opt-in Preference Exceptions: Students are automatically opted in to essential bulk SMS messaging such as emergency notifications and time-sensitive tuition related information. You can opt out of these notifications by replying "STOP" to any message received. One to one (1:1) messages generated by a Kalamazoo Valley team member are excluded from opt-in procedures. Notwithstanding the forgoing, the college reserves the right to send any emergency or tuition-related communications that it deems necessary.

4. Help: For assistance with opt-in preferences, please contact the Admissions, Registration and Records Office at 269.488.4161. If you are experiencing technical issues related to SMS communication, please contact Information Technology at 269.488.4451.

5. Student Privacy Rights: Your use of the SMS messaging service is governed by the College's Student Privacy Rights, available at https://www.kvcc.edu/admissions/registration/recordsmiscinfo.htm. The College will not ask you for, nor should you provide, personally identifiable information, passwords, or any other confidential or sensitive information in SMS messages. Except as permitted by the College's privacy policy, the College's Office of Admissions does not share your information with third parties. All mobile information you share with the College will remain confidential. The College does not share phone numbers with external sources.

6. Carrier Liability: Carriers are not held liable for undelivered or delayed SMS messaging.

7. Message Rates: Standard messaging and data rates may apply. Contact your wireless/mobile provider for information or questions about your messaging and data plan.